Improving outcome through patient satisfaction

Improving Patient Satisfaction Through Total Knee Arthroplasty Design

Improving Employee Satisfaction Priority through Performance Control Matrix

The study addresses Performance Control Matrix (PCM) to determine service quality items of priority for improvement. Most businesses focus on customer satisfaction when undertaking surveys of satisfaction and dissatisfaction, while generally neglecting employee satisfaction. Therefore, this study develops an integrated model to improve service quality in Taiwanese finance industry employees. A ...

Improving patient satisfaction in glaucoma care

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Improving higher education through student satisfaction surveys

Along with the educational expansion and the increasing demand regarding accountability for the outcomes of higher education institutions, a great emphasis is put on students' feedback. The present paper is focused on the educational results obtained by the implementation of student satisfaction surveys in a Romanian university. The survey instruments measure three dimensions (the teaching and ...

Improving patient safety through transparency.

that Congress will restore DSH to its previous level. And even such a restoration would not solve the underlying structural problem of poor targeting by states. Moreover, reopening DSH for debate could result in even bigger cuts. The second option is to create even clearer incentives for states to target their remaining DSH funds. CMS could retain the current framework for allocating states’ sh...